How to secure banking and payment transactions with ease and confidence
This resource offers a clear solution to ensure your organisation's security. Read on for advice on how to maintain secure, convenient and easy-to-use transaction signing solutions that will secure...
View ArticleCustomer-centric differentiation in insurance: meeting the data challenge
The insurance ecosystem, rocked by disruptive technological and competitive forces, has changed forever. To better understand how insurance companies are using data to put customer experience at the...
View ArticleIs your user experience keeping up with the Digital Economy?
Business leaders believe that customer experience will be their primary basis for competition. Learn how to tailor your user experience to keep up with the digital economy in this paper. Download your...
View ArticleBuilding a Successful MSP Help Desk
In this eBook, we’ll explore the need for MSPs and IT solution providers to maintain a fully-developed and integrated help desk offering for their clients. Key topics covered include the difference...
View Article10 tips & tricks for CRM data quality success
Good quality data is the bed rock of any successful CRM system, yet too often inefficiencies are caused, as a result of poor quality data. This paper highlights key areas of focus in terms of both...
View ArticleData governance in the big data world
Data governance grew up in a world in which there was no such thing as cloud, there was no Hadoop and no big data, and in which structured and unstructured data were strictly separated. This paper...
View ArticleIT Service Excellence Tool Kit
From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample...
View ArticleHelp Desk Best Practices
A help desk is critical to the operations of an IT services business. Download the Help Desk Best Practices eBook for tips on implementing a best practice help desk in your IT services business.
View ArticleBranch Out From Break-Fix to Managed Services
By branching out from break-fix you can provide new services to existing clients. You will also attract new clients looking for a complete managed services experience. Now is the time to take the next...
View ArticleImproving workspace design and room utilisation with global enterprise...
If, even with 3000+ conference rooms in North America, your employees are in dispute about availability, you have a problem. This case study explores how one software giant overcame scheduling issues...
View ArticleThe 6 Benefits of Close Financial Management within Services
Whilst day-to-day activities differ between back and front-office, there will be an ultimate, companywide goal; keep the customer happy and continue to grow the customer base. Download your copy to...
View ArticleThe data dependencies of CRM
Forward-thinking organisations have embraced the role of data quality as a key contributor to success and recognise that specialised data quality solutions, integrated into their CRM environment,...
View ArticleWhat Is the New Age of Data Quality, and What Does It Mean for You?
Data quality services need to exist everywhere data processes, storage, interaction, and consumption occur. Download your copy to learn how your organisation can succeed in the new age of data quality.
View ArticleMastering digital engagement: the path to digital maturity
Digital customer engagement through online and mobile channels is now mission-critical to winning, serving, and retaining customers. This Forrester report evaluates the maturity of organisations on...
View Article
